Improving Performance: Triage in the Apple Store
by Susan Detrie
Organizations look to training to address performance issues by employees, but often the solution to a performance problem is more complex. Having been charged with analyzing an organizational performance problem for a graduate class at Indiana University, Bloomington, it was timed perfectly with the crash of the hard drive on my Apple laptop computer. While sitting in the local Apple Retail Store, I started to notice something extraordinary in the way my emergency was addressed. In the past, these issues […]
Categories: Ed Tech • Tags: analysis, Apple, educational technology, HPT, human performance improvement, ISPI Model, performance, technology, training
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